Dove Direct is the16th largest mailsorter in the United States and one of the largest in the Southeast area. With their roster of noteworthy customers Dove has a reputation for providing a quality service to most of the Government Agencies and Fortune 500 companies in the area.
Due to the nature of their business, Dove must be quick to respond to their customers or risk losing out to a competitor. Employees need 24x7 access to historical data and project estimation software in order to make competitively-priced but profitable bids on new projects. With their tape-based backup solution, the recovery time from a server failure was just too great and meant missing out on new business opportunities.
Renee Newton, the Business Manager at Dove, was responsible for managing their data backup strategy. Their existing tape-based backup solution did not give her the peace of mind she needed. Dove needed a more complete data protection solution.
Having an existing relationship with Qanta, Renee knew that their engineers understood her needs and the needs of her business. When they recommended QSafe, Renee knew Dove was getting more than an onsite data backup solution. QSafe would provide onsite backup, offsite backup, business continuity, and more. With QSafe's "Server Alive" feature, should one of Dove's servers fail, that same server could be up and running on the QSafe appliance in less than 15 minutes. For a business where down-time is not an option, QSafe was the perfect solution for Dove Direct.
Within days of implementing the QSafe solution, Renee's decision was put to the test. One of Dove's mission critical servers crashed, putting all project estimation on hold. For many businesses that use tape-based backup, a new server would need to be ordered. By the time the product is shipped, received, re-built and the data is restored from tapes, several days will have already passed. This is just not acceptable.
We have 12 project managers and what they do is estimate jobs, we saved more than $100,000 that week by allowing those guys to work.
Thanks to their new QSafe device, Dove's server failure only caused a minor business disruption. Within minutes, a copy of the failed server was up and running on their local QSafe devices. Employees had access to the same applications and historical data as if nothing had happened.
A week later, a replacement server was on site and built, and the data was transferred back from the QSafe device. Because QSafe allowed project managers to continue working, DoveDirect was able to bid and convert on more than $100,000 of new business.
Why choose QSafe over a tape backup solution? No need to put in a tape, you don't have to worry about holidays or someone being here to make sure the solution is working. Having the solution monitored is pretty important to us, peace of mind, we know it worked once!