Purchase and Refund Policy
Effective Date: June 1, 2024
Thank you for choosing Qanta™ ("we," "our," or "us"). We take pride in delivering high-quality cybersecurity services and digital solutions to our clients. This Purchase and Refund Policy outlines the terms and conditions surrounding service orders, payment, and refund eligibility.
1. Purchases
1.1 Service Orders
To purchase services from Qanta™, clients must submit a Service Order either through our website or via direct engagement with our team. By submitting an order, you agree to provide accurate, complete information and to be bound by the terms of this policy.
1.2 Payment Terms
Unless otherwise stated in your agreement, full payment is required at the time of order. Accepted payment methods include credit card, ACH, wire transfer, or other approved options. Payment terms may vary based on service type, engagement scope, or custom agreements.
1.3 Pricing
All prices are listed in U.S. dollars and are subject to change without notice. Any price changes will not affect confirmed orders that have already been placed and acknowledged by Qanta™.
2. Refunds
2.1 Eligibility for Refunds
Due to the consultative and service-based nature of our work, refunds are not guaranteed. However, we review refund requests on a case-by-case basis under the following circumstances:
Service Not Rendered: If your purchased service has not yet been started, a full or partial refund may be considered.
Service Concerns: If you’re dissatisfied with the service provided, contact us directly. We’ll work with you to resolve the issue, which may include offering a refund or credit toward future services.
2.2 Non-Refundable Items
The following items are not eligible for refunds:
Services that have already been initiated or completed (e.g., assessments, consultations, or remediation efforts)
Third-party services, tools, or software purchased on your behalf
Custom software development or tailored solutions specific to your business
2.3 Refund Process
To request a refund, please email info@qanta.com with your order reference and reason for the request. Our team will review the request and respond within 10 business days. Approved refunds will be issued within 14 business days via your original payment method.
3. Modifications & Cancellations
3.1 Modifying Services
If you need to adjust a Service Order after submission, please reach out as soon as possible. We’ll do our best to accommodate changes, though they may result in revised timelines or additional fees.
3.2 Cancellations
Cancellations must be requested promptly. Services already started or completed cannot be canceled. Cancellations may be subject to fees based on the stage of the project.
4. Contact Information
If you have questions about this policy or need assistance with a purchase, refund, or cancellation, please contact us at:
Qanta™
2018 Powers Ferry Road SE
Atlanta, GA 30339, USA
Phone: +1 (888)-678-2948
Email: info@qanta.com